Wilson College Proctorio

About Proctorio

Proctorio is an online proctoring tool used by our college to help keep exams fair and secure when you take quizzes or tests in Canvas. It works by monitoring your exam session through your computer’s webcam, microphone, and screen activity. This helps ensure that everyone takes the test honestly.

How Does Proctorio Work?

Proctorio is a browser extension that you will need to install on Google Chrome or Microsoft Edge (no other browser will work)
When you start a Proctorio-enabled exam in Canvas, the extension activates and monitors your exam session.
It may record your webcam video, audio, and screen activity during the test.
Proctorio uses automated software to flag behaviors that might violate exam rules (like looking away too often or opening other apps).
Your instructor reviews the flagged data after the exam to ensure academic integrity.

How to Prepare

In addition to studying, there are things that you can do to prepare for taking an exam that uses Proctorio

Make sure that you have the Proctorio extension added to Chrome or Edge before you take your first exam
- You can find step by step instructions on the How to get started page
Have your photo ID ready (if required)
Make sure that your computer, webcam and microphone are working
Close all other programs and tabs before you start
Find a quiet, private space for your exam to avoid distractions and interruptions.

Useful Things to Know

You must use a desktop or laptop computer with a stable internet connection.
Mobile devices like phones or tablets cannot be used for Proctorio exams.
You may be asked to show a photo ID and do a room scan (using your webcam) before starting the exam.
Proctorio only runs during your exam and is inactive once you finish and exit.
Your privacy is protected: Proctorio encrypts all data and complies with privacy laws like FERPA.
A wired internet connection is more stable if you can access one

Getting Help

Because Proctorio is a third party app, it isn't supported by the Wilson College Help Desk. You will need to reach out to them if you run into any problems taking your exam. Some resources that are available to you:

Help getting started: Proctorio Supoprt Website
Help During the Exam: Click on the grey shield on our browser bar to access live chat (click on the puzzle piece if it doesn't appear on your browser bar)
Help After the Exam: email support@proctorio.com

If you run into issues, it is a good idea to document what is happening by taking a screenshot and notes of what is happening, and always reach out to your teacher right away to keep them informed of what is going on.