AV Tech Patterson Board Room

This system is different from other systems around campus. In addition to the PC and projector there are 2 room cameras and 16 wireless microphones. You can find help for common problems on the Troubleshooting tab. Please call the IT Helpdesk (717-264-4001) if you have any problems.

The Basics

The computer for this system is located behind the wall in the AV rack, NOT in the podium.

Sign In - Sign in to podium computer with your Wilson UserID and password

Where to find the computer if it isn’t turned on:

Boardroom Computer 1.png Boardroom Computer 2.png

Turn on the Projector – Press the “Turn on Projector button. There are 3 ways to do this:
1. Use the tablet on the podium
2. Use the backup table at the top of the AV rack with the PC
3. Click the Desktop icon labeled “Crestron” on the PC – this will open a browser with the same controls
Choose a Mode – this PC defaults to the Extend mode. You can change the mode by pressing the Windows Key +the P Key together
1. Extend Mode: The Extend display options results in different images on your screen and the display monitor. Use this option if you want to use Presenter view (with notes) in PowerPoint
2. Duplicate: The Duplicate display options results in the same thing being shown on both your display monitor and podium monitor. Use this option if you are showing Canvas or a video
Setting the Sound – If sound should be playing and you don’t hear anything, make sure that the correct speaker is selected. Click on the speaker icon and make sure that Creston is selected. If you aren’t hearing sound in Zoom, then click the dropdown button by Mute and make sure that Creston is selected

An image showing how to choose the correct audio system by clicking on the speaker icon then clicking the adjustment button and choosing Creston (HD Audio Driver for Display Audio) from the list

Turn It All Off - When you are done, sign out and turn off the projector by pressing the “Projector Off” button and then yes when it asks if you are sure

An image of the tablet panel with arrows pointing to the Projector Off button

Using a Guest Laptop

Connect Your Laptop – Use the guest HDMI cord on the podium to connect your laptop. If your laptop doesn’t have an HDMI slot you will need an adaptor. If you didn’t bring an adaptor, reach out to IT to see if they have one.
Turn on the Projector – (see step 2 above)
Select Laptop HDMI as the Source – Choose Laptop HDMI as the Source – this will show what is on the laptop screen on the projector.

image of the Crestron table with the Laptop HDMI icon outlined in a red square

Microphones

How to Use the Microphones

The microphones are locked in the podium to charge. You will need a key to access the microphones. Reach out to _________________ to get the podium unlocked.

The gooseneck microphone is for the speaker at the podium. There are 15 smaller microphones that can be positioned on the tables throughout the room. When setting up the microphones, put #1 closest to the podium then go around the room in order.

Operating the Microphones

If the microphone light is green, it is live. If it is red, it is muted
Push the button to toggle between red and green
Keep your microphone muted unless you have something to say
The mic doesn’t need to be close to your face to pick up your voice, but you do need to be facing the mic, not the front of the room
Please be gentle with the mics

The volume is controlled on the tablet by choosing Program Volume

An image of the tablet panel showing the Program Volume screen with arrows pointing out the Turn All Mics on button, The Turn All Mics Off button and the button to access individual mic controls

The Mic Volume button will allow you to see individual microphone statuses. You can check battery status and control volume for individual microphones.

NOTE: Mic 15 shares a channel with the lapel mic. If the lapel mic is being used, then mic 15 will not work.

Put Them Back

When finished with the microphones please return them to their chargers in the podium so that they are ready for the next meeting.

Cameras

The cameras in this room are intended to be used with Zoom or Yuja. Once you have launched Zoom or Yuja you can use the Camera Control to control the camera:

Switching between Audience and Podium views
Moving the angle of the camera (you will need to look at Zoom or Yuja to see what the camera is showing)

An image of the tablet panel for controlling the camera with arrows pointing out the different options including choosing between a camera showing the podium or one showing the audience and also the Zoom controls

Making a Phone Call

You can make and receive phone calls through the audio system and tablet controller. The audio will come through the speakers and microphones.

NOTE: Privacy is on means that people cannot call into the conference room system on their own. Please keep Privacy on when you are not using the phone.

Touch Audio Call on the tablet to bring up the following screen:

An image of the Audio Call panel on the table with arrows indicating how you dial and make a call and the toggle that turns privacy on and off

Troubleshooting

Call the Help Desk

The troubleshooting tips below will help with minor issues. The system in this room is a complex system. Please don't try to fix anything major yourself. If it is an issue requiring immediate assistance, call the Help Desk at 717-264-4001. If there is no answer or the problem doesn't require an immediate response, you can open a ticket by emailing helpdesk@wilson.edu. The Help Desk is staffed from 8-7 M-Th and 8-5 on Fridays. outside of those hours, an email is best.

Sound Not Working? Try This

Make sure that the correct speaker is selected. To do this:

Click on the Speaker Icon
Click on the Select a Sound Option Icond
Make sure that Crestron is selected

screenshots demonstrating how to verify the correct speaker is chosen by clicking on the speaker icon (number 1), the Select a Sound Option icon (number 2) then choosing Crestron from the menu (number 3)

Microphone 15

Don't forget that Microphone 15 shares a channel with the lapel mic - you can't use both at the same time

Poor Microphone Sound Quality

The mics are designed to pick up your voice if you are facing them. They don't need to be close to your face to work.
If you are facing the front of the room rather than towards your microphone, then it won't pick up your voice
If you want to face the front of the room and still be heard then place the microphone at an angle to your body rather than directly in front of you when you are facing the table

Zoom Sound Issues

If you are having problems with the audio in Zoom, Make sure that Crestron is chose for the speakers and use the speaker phone as the microphone

Video Not Working? Try This

If there are issues with the cameras not showing what you are expecting them to you can play with the camera by clicking the Camera Controls button on the table. There are several presets that you can use to get the camera pointed in the right direction.

Zoom Issues? Try This

If the podium computer has been shut down, sometimes updates aren't made. If the Zoom app isn't working, you can access Zoom directly through the web:

Option 1 - Directly to Zoom

Go directly to Wilson Zoom
If you are already signed in, it should open Zoom.
If you are asked to sign in, use your Wilson credentials.
If you have options for how to sign in, choose SSO

Option 2 - Use the Portal

Open the Portal
Click on Campus Apps (under Tools)
If necessary, click Show more...
Choose Zoom

If you have any problems, reach out to the IT help desk at 717-264-4001 or helpdesk@wilson.edu